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				go to: help index > returns & refunds We are committed to your satisfaction. Please fill out this form to request a replacement or refund. Required fields have a red * next to them. 1.  your email address*   2.  first name*   3.  last name*   4.  mailing address*   street  city    state  --- AL AK AZ AR CA CO CT DE DC FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY --- AS FM GU MH MP PW PR VI --- AA AE AP   zip  5.  daytime phone number with area code (in case we have questions)   6.  product* (please select one)     Photos from film you sent to us     Reprints from online photos     Reprints from negatives (mail order)     Photo CD purchased with your film order     Photo CD purchased on our website     Photo gifts     Film (Specify speed & quantity in comments) or merchandise     Cards     Photobooks     Calendars     Photo stationary     Poster prints     Gift prints     Other 7.  replace or refund?*    ***Must Select One*** Replace Refund 8.  tell us what was wrong with this item*     Wrong Size/Finish/Quantity/Type     Prints only: Missing one or more     Quality Unsatisfactory     Item Defective or Damaged in Shipment     Order not Received     Something Else 9.  please enter your order number or account number below (if you have it), the quantity of the item, and any additional details you can provide
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